:root{--bg:#f1f5f9;--bg-strong:#f8fafc;--ink:#0f172a;--muted:#64748b;--muted-strong:#475569;--line:#e2e8f0;--line-strong:#cbd5e1;--panel:#ffffff;--panel-alt:#f8fafc;--sidebar:#0f172a;--sidebar-strong:#080f1c;--sidebar-line:rgba(255,255,255,0.06);--sidebar-text:#cbd5e1;--sidebar-muted:#64748b;--blue:#3b82f6;--blue-deep:#2563eb;--cyan:#06b6d4;--violet:#7c3aed;--purple:#8b5cf6;--green:#16a34a;--amber:#d97706;--red:#dc2626;--orange:#ea580c;--shadow:0 1px 3px rgba(0,0,0,0.08),0 4px 16px rgba(0,0,0,0.04);--radius-xl:14px;--radius-lg:10px;--radius-md:8px;--radius-sm:6px}*{box-sizing:border-box}body,html{min-height:100%}body{margin:0;color:var(--ink);background:var(--bg);font-family:var(--font-sans),"Plus Jakarta Sans","Segoe UI",system-ui,sans-serif}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button{background:transparent}button,input,select,textarea{outline:none}.crm-app-shell{min-height:100vh;display:grid;grid-template-columns:280px 1fr}.crm-sidebar{position:-webkit-sticky;position:sticky;top:0;height:100vh;padding:20px 14px;background:var(--sidebar);color:var(--sidebar-text);display:flex;flex-direction:column;gap:14px;border-right:1px solid rgba(0,0,0,.2)}.crm-logo-mark{width:72px;height:54px;position:relative;margin:4px auto 6px 6px}.crm-logo-mark span,.crm-logo-mark:after,.crm-logo-mark:before{content:"";position:absolute;border-radius:999px;background:linear-gradient(135deg,#ffc928,#f7a600)}.crm-logo-mark:before{inset:16px 0 18px 14px;transform:skewX(-26deg)}.crm-logo-mark:after{width:22px;height:22px;right:10px;top:2px;box-shadow:-8px 8px 0 0 rgba(255,201,40,.65)}.crm-logo-mark span{width:12px;height:12px;left:8px;top:20px}.crm-user-chip,.crm-workspace-card{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;background:rgba(255,255,255,.05);border:1px solid 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7px;border-radius:8px;background:rgba(255,255,255,.12);color:var(--sidebar-text);font-size:12px}.crm-sidebar-group{display:grid;grid-gap:10px;gap:10px}.crm-sidebar-label{color:var(--sidebar-muted);font-size:13px;letter-spacing:.03em}.crm-nav-list{display:grid;grid-gap:4px;gap:4px}.crm-nav-link{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:8px;color:var(--sidebar-muted);transition:background .14s ease,color .14s ease;font-size:14px;font-weight:500}.crm-nav-link:hover{background:rgba(255,255,255,.06);color:var(--sidebar-text)}.crm-nav-link.is-active{background:rgba(59,130,246,.15);color:#93c5fd}.crm-nav-link.is-disabled{opacity:.4;cursor:not-allowed}.crm-nav-icon{width:18px;height:18px}.crm-sidebar-divider{height:1px;background:var(--sidebar-line);margin:4px 0}.crm-sidebar-footer{margin-top:auto;display:grid;grid-gap:12px;gap:12px}.crm-main-shell{display:flex;flex-direction:column;min-width:0}.crm-global-topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 24px;border-bottom:1px solid var(--line);background:white}.crm-global-title span{display:block;color:var(--muted);font-size:13px}.crm-global-title strong{font-size:18px}.crm-topbar-actions{display:flex;align-items:center;gap:10px}.crm-topbar-icon{width:36px;height:36px;border:0;border-radius:8px;display:grid;place-items:center;background:#16a34a;color:white;cursor:pointer;transition:opacity .14s}.crm-topbar-icon:hover{opacity:.85}.crm-topbar-icon.is-accent{background:#ea580c}.crm-notif-wrap,.crm-notif-wrap .crm-topbar-icon{position:relative}.crm-notif-badge{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;padding:0 4px;border-radius:999px;background:#ef4444;color:white;font-size:10px;font-weight:700;display:grid;place-items:center;line-height:1;border:2px solid white}.crm-notif-dropdown{position:absolute;top:calc(100% + 10px);right:0;width:340px;background:white;border:1px solid var(--line);border-radius:var(--radius-lg);box-shadow:0 8px 32px rgba(15,23,42,.14);z-index:200;overflow:hidden}.crm-notif-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 10px;border-bottom:1px solid var(--line);font-size:14px}.crm-notif-empty{padding:24px 16px;text-align:center;color:var(--muted);font-size:13px}.crm-notif-list{max-height:380px;overflow-y:auto}.crm-notif-item{display:flex;align-items:flex-start;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line);cursor:pointer;transition:background 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p{margin:0;color:var(--muted-strong);max-width:760px;line-height:1.7}.crm-actions,.crm-board-toolbar,.crm-calendar-toolbar,.crm-page-actions,.crm-panel-heading,.crm-toolbar,.crm-toolbar-left,.crm-toolbar-right{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.crm-page-actions{justify-content:flex-end}.crm-page-tabs{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:0 8px}.crm-page-tab{padding:10px 4px;color:var(--muted);font-size:14px;font-weight:500;border-bottom:2px solid transparent}.crm-page-tab.is-active{color:var(--blue-deep);border-bottom-color:var(--blue)}.crm-page-tab.is-disabled{color:var(--muted)}.crm-grid,.crm-marketing-grid,.crm-page-body,.crm-stack{display:grid;grid-gap:18px;gap:18px}.crm-stack{align-content:start}.crm-calendar-sidebar,.crm-card,.crm-conversation-shell,.crm-login-card,.crm-panel,.crm-thread-panel{background:rgba(255,255,255,.94);border:1px solid var(--line);border-radius:var(--radius-lg);box-shadow:var(--shadow)}.crm-calendar-sidebar,.crm-card,.crm-conversation-shell,.crm-panel,.crm-thread-panel{padding:20px}.crm-panel-heading{justify-content:space-between;margin-bottom:16px}.crm-panel-title{margin:0;font-size:18px}.crm-cell-meta,.crm-empty p,.crm-kpi-note,.crm-login-hint,.crm-muted,.crm-panel-subtitle,.crm-table td{color:var(--muted)}.crm-button{border:1px solid transparent;border-radius:8px;padding:9px 16px;font-weight:600;font-size:14px;cursor:pointer;transition:background .14s ease,box-shadow .14s ease,border-color .14s ease,opacity .14s ease;display:inline-flex;align-items:center;gap:6px}.crm-button:hover{opacity:.88}.crm-button:active{opacity:1;transform:scale(.98)}.crm-button.primary{color:white;background:var(--blue-deep);box-shadow:0 1px 2px rgba(37,99,235,.3),0 0 0 0 transparent}.crm-button.primary:hover{background:#1d4ed8;opacity:1;box-shadow:0 2px 8px rgba(37,99,235,.35)}.crm-button.secondary,.crm-date-chip,.crm-filter-chip,.crm-pill,.crm-search-field,.crm-select-like,.crm-thread-tab,.crm-view-toggle{border:1px solid var(--line-strong);background:white;color:var(--ink)}.crm-button.secondary:hover{background:var(--bg);opacity:1}.crm-button.ghost{border-color:rgba(37,99,235,.2);color:var(--blue-deep);background:rgba(37,99,235,.06)}.crm-button.ghost:hover{background:rgba(37,99,235,.1);opacity:1}.crm-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:18px;gap:18px}.crm-kpi-card{padding:22px;border-radius:var(--radius-lg);background:white;border:1px solid var(--line);box-shadow:var(--shadow)}.crm-kpi-label{font-size:13px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}.crm-kpi-value{margin:12px 0 8px;font-size:clamp(30px,4vw,42px);font-weight:800;letter-spacing:-.04em}.crm-kpi-note{font-size:14px}.crm-dashboard-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:18px;gap:18px}.crm-dashboard-grid.is-funnel{grid-template-columns:1.25fr .95fr}.crm-dashboard-grid.is-bottom{grid-template-columns:1.2fr .8fr}.crm-ring-card{display:grid;grid-gap:18px;gap:18px}.crm-distribution-layout,.crm-ring-layout{display:grid;grid-template-columns:minmax(220px,280px) 1fr;grid-gap:20px;gap:20px;align-items:center}.crm-ring{width:210px;height:210px;margin:0 auto;border-radius:50%;display:grid;place-items:center;position:relative}.crm-ring:after{content:"";position:absolute;inset:18px;border-radius:50%;background:white;border:1px solid rgba(217,225,238,.8)}.crm-ring-inner{position:relative;z-index:1;text-align:center}.crm-ring-inner strong{display:block;font-size:46px;line-height:1;letter-spacing:-.05em}.crm-ring-inner span{display:block;margin-top:8px;color:var(--muted);font-size:13px;text-transform:uppercase;letter-spacing:.08em}.crm-distribution-legend,.crm-legend,.crm-list,.crm-template-list,.crm-thread-list{display:grid;grid-gap:12px;gap:12px}.crm-legend-item,.crm-list li,.crm-template-item{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px;border-radius:14px;background:var(--panel-alt);border:1px solid rgba(217,225,238,.8)}.crm-color-dot{width:12px;height:12px;border-radius:999px;flex-shrink:0}.crm-legend-main{display:flex;align-items:center;gap:10px;min-width:0}.crm-legend-main strong,.crm-list li strong,.crm-template-item strong{display:block}.crm-legend-main span,.crm-legend-meta{color:var(--muted);font-size:13px}.crm-conversion-stack,.crm-progress-stack{display:grid;grid-gap:14px;gap:14px}.crm-funnel-row,.crm-progress-row{display:grid;grid-gap:10px;gap:10px}.crm-board-column-head,.crm-calendar-header,.crm-conversation-head,.crm-funnel-main,.crm-progress-head,.crm-thread-meta{display:flex;align-items:center;justify-content:space-between;gap:10px}.crm-funnel-bar-track,.crm-progress-bar{height:14px;border-radius:999px;background:#edf2f8;overflow:hidden}.crm-funnel-bar-fill,.crm-progress-fill{height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--blue) 0,var(--cyan) 100%)}.crm-funnel-list{display:grid;grid-gap:12px;gap:12px}.crm-funnel-row{grid-template-columns:minmax(0,1fr) 96px 96px;align-items:center;padding:12px 14px;border-radius:16px;border:1px solid rgba(217,225,238,.8);background:linear-gradient(90deg,rgba(248,250,252,.95),rgba(244,247,251,.95))}.crm-funnel-label{display:flex;align-items:center;gap:10px;margin-bottom:10px}.crm-funnel-metric{padding:12px;text-align:center;border-radius:14px;background:white;border:1px solid rgba(217,225,238,.9);font-weight:700}.crm-table-shell,.crm-table-wrapper{overflow:auto}.crm-table{width:100%;border-collapse:collapse}.crm-table td,.crm-table th{padding:16px 14px;border-bottom:1px solid rgba(217,225,238,.8);text-align:left;vertical-align:top}.crm-table th{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.06em;white-space:nowrap}.crm-contact-cell,.crm-contact-name{display:flex;align-items:center;gap:12px}.crm-avatar{width:38px;height:38px;background:linear-gradient(135deg,#d3e6ff,#bcd3ff);color:var(--blue-deep)}.crm-pill,.crm-tag{display:inline-flex;align-items:center;gap:8px;padding:6px 10px;border-radius:999px;font-size:12px;font-weight:700}.crm-pill.is-blue,.crm-tag{background:rgba(78,167,255,.12);color:var(--blue-deep)}.crm-pill.is-green{background:rgba(31,181,105,.12);color:#16804d}.crm-pill.is-amber{background:rgba(243,180,54,.16);color:#9d6d00}.crm-badge.warn,.crm-pill.is-red,.crm-thread-pill.is-open{background:rgba(240,93,97,.12);color:#c53c41}.crm-badge.ok,.crm-thread-pill.is-closed{background:rgba(31,181,105,.12);color:#16804d}.crm-tag-row{display:flex;flex-wrap:wrap;gap:8px}.crm-toolbar{justify-content:space-between}.crm-search-field{display:flex;align-items:center;gap:10px;min-width:min(100%,360px);padding:11px 14px;border-radius:14px}.crm-search-field input{width:100%;border:0;background:transparent}.crm-date-chip,.crm-filter-chip,.crm-select-like,.crm-thread-tab,.crm-view-toggle{display:inline-flex;align-items:center;gap:10px;padding:10px 14px;border-radius:14px}.crm-select-like strong{font-size:15px}.crm-pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;padding-top:16px;color:var(--muted)}.crm-pagination-actions{display:flex;align-items:center;gap:10px}.crm-inbox-shell{display:grid;grid-template-columns:52px 300px 1fr;height:calc(100vh - 330px);min-height:520px;overflow:hidden;border-radius:var(--radius-xl);border:1px solid var(--line);background:white;box-shadow:0 4px 24px rgba(15,23,42,.07)}.crm-inbox-rail{background:var(--panel-alt);border-right:1px solid var(--line);display:flex;flex-direction:column;align-items:center;gap:8px;padding:14px 8px}.crm-inbox-rail-button{width:36px;height:36px;border-radius:10px;border:none;background:transparent;display:grid;place-items:center;color:var(--muted);cursor:pointer;transition:background .12s,color .12s}.crm-inbox-rail-button:hover{background:rgba(37,99,235,.07);color:var(--blue-deep)}.crm-inbox-rail-button.is-active{background:rgba(37,99,235,.1);color:var(--blue-deep)}.crm-thread-panel{display:flex;flex-direction:column;overflow:hidden;background:white;border-radius:0;border:none;border-right:1px solid var(--line)}.crm-thread-panel-head{flex-shrink:0;padding:14px 14px 10px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:10px}.crm-thread-panel-title{display:flex;align-items:center;gap:8px}.crm-thread-panel-title strong{font-size:15px}.crm-thread-tabs{display:flex;gap:4px}.crm-thread-tab{padding:5px 12px;border-radius:999px;font-size:12px;font-weight:600;color:var(--muted-strong);cursor:pointer;transition:background .12s,color .12s}.crm-thread-tab.is-active{background:rgba(37,99,235,.1);color:var(--blue-deep)}.crm-thread-count{padding:2px 7px;border-radius:999px;background:var(--blue-deep);color:white;font-size:11px;font-weight:700}.crm-thread-list{flex:1 1;overflow-y:auto;padding:6px;display:flex;flex-direction:column;gap:2px}.crm-thread-empty{padding:24px 16px;text-align:center;color:var(--muted);font-size:13px;line-height:1.7}.crm-thread-empty p{margin:0}.crm-thread-card{display:block;padding:10px 12px;border-radius:12px;border:none;background:transparent;cursor:pointer;text-decoration:none;transition:background .1s;position:relative}.crm-thread-card:hover{background:var(--panel-alt)}.crm-thread-card.is-active{background:rgba(59,130,246,.08)}.crm-thread-card.is-unread .crm-thread-name{font-weight:800;color:var(--ink)}.crm-thread-card.is-unread .crm-thread-preview{color:var(--ink)}.crm-thread-row{display:flex;align-items:flex-start;gap:10px;position:relative}.crm-thread-avatar-wrap{position:relative;flex-shrink:0}.crm-channel-dot{position:absolute;bottom:-1px;right:-2px;width:13px;height:13px;border-radius:50%;border:2px solid white}.crm-channel-dot.is-whatsapp{background:#25d366}.crm-channel-dot.is-default{background:var(--blue)}.crm-thread-body{flex:1 1;min-width:0;display:flex;flex-direction:column;gap:3px}.crm-thread-top{display:flex;align-items:baseline;justify-content:space-between;gap:6px}.crm-thread-name{font-size:13.5px;font-weight:600;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1 1;min-width:0}.crm-thread-time{font-size:11px;flex-shrink:0}.crm-thread-preview,.crm-thread-time{color:var(--muted);white-space:nowrap}.crm-thread-preview{margin:0;font-size:12.5px;line-height:1.4;overflow:hidden;text-overflow:ellipsis}.crm-preview-you{color:var(--muted);font-weight:600}.crm-thread-account{display:inline-block;margin-top:2px;border-radius:4px;padding:1px 6px;max-width:100%;overflow:hidden;text-overflow:ellipsis}.crm-account-badge,.crm-thread-account{font-size:11px;color:var(--ink-muted);background:var(--surface-raised);white-space:nowrap}.crm-account-badge{display:inline-flex;align-items:center;border:1px solid var(--border);border-radius:4px;padding:1px 7px}.crm-unread-dot{width:8px;height:8px;border-radius:50%;background:var(--blue-deep);flex-shrink:0;margin-top:4px}.crm-conversation-shell{display:flex;flex-direction:column;overflow:hidden;background:white;border-radius:0;border:none}.crm-conversation-empty{flex:1 1;display:flex;align-items:center;justify-content:center}.crm-conversation-head{flex-shrink:0;padding:12px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px;background:white}.crm-conv-head-left{display:flex;align-items:center;gap:12px;min-width:0}.crm-conv-name{display:block;font-size:15px;font-weight:700;color:var(--ink)}.crm-conv-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:3px}.crm-assignee-trigger,.crm-conv-assignee{font-size:11px;color:var(--muted)}.crm-assignee-trigger{display:flex;gap:4px;padding:2px 8px;border:1px solid var(--border);border-radius:20px;background:transparent;transition:background .15s,color .15s}.crm-assignee-trigger:hover:not(:disabled){background:var(--surface-2);color:var(--text)}.crm-assignee-trigger:disabled{opacity:.6;cursor:default}.crm-assignee-dropdown{min-width:160px;background:var(--surface);border:1px solid var(--border);box-shadow:0 4px 12px 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h3{margin:0;font-size:14px;font-weight:700;color:var(--ink)}.crm-inbox-back{display:none;align-items:center;justify-content:center;width:34px;height:34px;border-radius:8px;color:var(--ink);flex-shrink:0;transition:background .12s}.crm-inbox-back:hover{background:var(--bg)}@media (max-width:768px){.crm-inbox-back{display:flex}}.crm-assignee-wrap{position:relative}.crm-assignee-trigger{display:inline-flex;align-items:center;gap:6px;padding:5px 10px;border-radius:6px;border:1px solid var(--line-strong);background:white;font-size:13px;color:var(--ink);cursor:pointer;transition:border-color .14s,background .14s}.crm-assignee-trigger:hover{background:var(--bg);border-color:var(--blue)}.crm-assignee-dropdown{position:absolute;top:calc(100% + 4px);left:0;z-index:50;min-width:180px;background:white;border:1px solid var(--line-strong);border-radius:8px;box-shadow:0 4px 16px rgba(0,0,0,.1);overflow:hidden}.crm-assignee-option{display:block;width:100%;padding:9px 14px;border:none;background:transparent;text-align:left;font-size:13px;color:var(--ink);cursor:pointer;transition:background .1s}.crm-assignee-option:hover{background:var(--bg)}.crm-task-form{display:flex;flex-direction:column;gap:10px;padding:14px 0 18px;border-bottom:1px solid var(--line);margin-bottom:4px}.crm-task-empty{padding:20px 0;color:var(--ink-muted);font-size:13px;text-align:center}.crm-task-list{list-style:none;padding:0;margin:0;display:flex;flex-direction:column;gap:2px}.crm-task-item{display:flex;align-items:flex-start;gap:10px;padding:10px 0;border-bottom:1px solid var(--line)}.crm-task-item:last-child{border-bottom:none}.crm-task-item.is-done .crm-task-title{text-decoration:line-through;color:var(--ink-muted)}.crm-task-check{flex-shrink:0;width:18px;height:18px;border-radius:50%;border:2px solid var(--line-strong);background:transparent;cursor:pointer;margin-top:2px;transition:background .12s,border-color 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infinite;border-radius:var(--radius-sm)}@keyframes skeleton-shimmer{0%{background-position:100% 50%}to{background-position:0 50%}}.skeleton-page{padding:28px 32px;display:flex;flex-direction:column;gap:16px}.skeleton-row{height:14px;width:100%}.skeleton-title{height:26px;width:240px}.skeleton-card{height:96px;width:100%;border-radius:var(--radius-lg)}.skeleton-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));grid-gap:16px;gap:16px}.route-state{min-height:60vh;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:14px;padding:40px 24px}.route-state-emoji{font-size:44px;line-height:1}.route-state h1{font-size:22px;font-weight:700;margin:0;color:var(--ink)}.route-state p{color:var(--muted);margin:0;max-width:420px}.route-state-actions{display:flex;gap:10px;margin-top:6px;flex-wrap:wrap;justify-content:center}@media (prefers-reduced-motion:reduce){.skeleton,.toast{animation:none}}.admin-page{max-width:1100px;margin:0 auto;padding:32px 20px}.admin-page h1{font-size:24px;font-weight:700;margin:0 0 4px;color:var(--ink)}.admin-page-sub{color:var(--muted);margin:0 0 24px}.admin-org-list{display:flex;flex-direction:column;gap:14px}.admin-org-card{padding:18px}.admin-org-head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px}.admin-org-name{font-weight:700;color:var(--ink)}.admin-org-meta{font-size:12px;color:var(--muted);margin-top:2px}.admin-org-fields{display:flex;flex-wrap:wrap;gap:14px;align-items:flex-end}.admin-org-fields .crm-field{margin-top:0;min-width:150px}.admin-org-fields .crm-field input,.admin-org-fields .crm-select{min-width:150px}.admin-org-notes{flex:1 1;min-width:200px}.admin-org-save{display:flex;align-items:center;gap:10px;margin-left:auto}.admin-org-limits{font-size:11px;margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}.admin-empty,.admin-org-limits{color:var(--muted)}@media (max-width:768px){.admin-org-save{margin-left:0;width:100%;justify-content:space-between}.admin-org-notes{flex-basis:100%}}:where(a,button,input,select,textarea,[tabindex],[role=button]):focus-visible{outline:2px solid var(--blue);outline-offset:2px;border-radius:var(--radius-sm)}:where(a,button,[role=button]):focus:not(:focus-visible){outline:none}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}